Refund policy

Return and refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business working days (excluding weekends and public holidays).

A refund can only be paid into the same account name and account holder, it was remitted from, with exception to a Credit Card payment. Refunds cannot be refunded to Credit Card, via EFT transfer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@kernell.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: 16 Goldman Street, Florida Johannesburg 1709. 

Courier fee on all returns will be at a flat rate of R60. Kernell Electronics do not refund online courier costs.

No refund on items that were on promotion, and gift cards purchases.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

Website order cancellations can be made within 24 hours of purchase. Cancellations can be only be made for purchases on account, purchases via card or EFT will need to be refunded by submitting the below refund request.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.