Shipping policy

Shipping Policy

We are committed to ensuring that your order reaches you safely and on time.

Order Processing

Orders are processed within 3-5 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

Once your order has been dispatched, delivery typically takes 3–5 business days, depending on your location and the selected shipping method.

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, or incorrect delivery information.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order size, and/or selected shipping method.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched. Customers are responsible for ensuring that their contact and delivery details are accurate.

Incorrect or Incomplete Addresses

Please carefully check your delivery information before completing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery details.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@kernell.co.za or 0108254603 with your order number so that we can assist you.

International Shipping

We do not currently offer international shipping. Any customs duties, import taxes, or additional charges applicable to international orders are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us at info@kernell.co.za or 0105025431.