Terms of service

Account & Eligibility Rules
  • Account Creation: Rules requiring users to provide accurate personal details and maintain password security.
  • Age Restrictions: A declaration that users must be at least 18 years old or have parental consent to make purchases.
  • Prohibited Conduct: Explicit bans on website scraping, hacking, or using the platform for fraudulent activities.
Sales & Payment Terms
  • Pricing & Stock: Clauses stating that prices are subject to change and that the store reserves the right to correct pricing errors or cancel orders if stock runs out.
  • Order Acceptance: Validation that an order is only legally accepted once the store processes payment and dispatches the item (not just when an automated confirmation email is sent).
  • Payment Methods: List of accepted secure payment options (e.g., credit cards, EFT, instant EFT, PayFlex).
Shipping & Delivery
  • Delivery Estimates: Clarification that delivery timeframes are estimates and not strict guarantees.
  • Risk of Loss: Rules stating when the risk transfers to the customer (typically upon successful delivery to the specified address).
Returns, Refunds & Cancellations
  • ECT Act Cooling-Off Period: Legal compliance granting consumers a 7- day cooling-off period to cancel most purchases without reason for a full refund (minus return shipping costs).
Legal Protection & Liability
  • Limitation of Liability: Clauses that limit your business's financial liability for website downtime, shipping delays, or indirect damages.
  • Intellectual Property: Explicit ownership of all website design, logos, product descriptions, and imagery.
  • Governing Law: A statement confirming that any legal disputes will be handled under South African law.